Case study
Company knowledge partners can find and trust
A consulting firm made past work and approved methods easy to search, with clear sources and owners for every answer.
- Proposal prep time
- 28% faster
- Answers with sources
- 100%
- Content owners
- Practice leads
Proposal and delivery teams kept reinventing work that already existed. Search returned files, not answers. Access rules were inconsistent.
What goes in matters
We did not index everything. First we agreed what content is allowed, who owns it, when it expires, and what sensitive material stays out.
How people adopted it
The product leads with sources and “open the original document” actions, not flashy chat. Partners trusted it because they could verify every answer.
Results
Faster proposal prep using reusable building blocks
Higher trust because every answer cites its source
Clear ownership of content by practice area
Related work & services
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industry
Professional Services
Delivery leverage for knowledge-heavy firms: proposal, research, and engagement workflows that scale expertise.